Shipping policy
Order Processing & Dispatch
We process and dispatch all orders within 1–4 business days after successful payment confirmation, speeding up order preparation to ensure customers receive their fresh seafood items with minimal waiting time.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–14 days to reach most global destinations. The delivery timeframe is an estimated reference and may vary depending on different shipping areas and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is fully displayed on the checkout page before payment completion, with no hidden fees or extra undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and fresh-keeping insulated packaging materials specially designed for seafood products, effectively preventing damage and leakage while maintaining product freshness during transit. Optional shipping insurance is available at checkout for all high-value orders to bring extra peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@maurctro.shop or phone: +64 21 048 3920.
Thank you for choosing MAURICE MACLEAN! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.